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Frequently Asked Questions

Find quick answers to common questions about our products, services, and policies. If you need further assistance, please contact our support team. We're here to help!

How can I use a promo code or a gift card/store credit?

Once you all desired items have been added to cart, click the "CHECKOUT' button.

Once you get to the checkout area, please use the desired field to enter your GIFT CARD, PROMO CODE or CREDIT NOTE.

Make sure you hit 'APPLY' before moving onto the next phase of the checkout process. 

How do pre-orders work?

Selected products will be available for Pre-Order seasonally.

The expected delivery period will be noted in the description of the Product.

Please familiarise yourself with the following Pre-Order terms before completing your purchase:

- At the time you place your order, you will be required to pay the full RRP to secure your Pre-Order

- Due to the pre-sale nature of such transactions, you should expect a delayed period between the purchase of the product & the actual delivery of the product.

- Delivery dates are subject to change & our Customer Care Team will be in touch should there be any unexpected delays with your order.

- Standard return & exchange policies apply to all pre-orders.

Important: Delivery will be delayed on all items in the order until the pre-order style is ready to be dispatched. If you wish for your items to be sent separately please place seperate orders or reach out to chikabonitaxox@gmail.com to process an additional shipping fee.

Can I edit/cancel my order?

Once your Order has been placed, you may give us a call or email us to edit or cancel your order. If your order has been dispatched however, we are not able to cancel or refund you.

If your order has been dispatched from our warehouse, please wait until you receive it; you then can request a return via our Contact Form

Unfortunately orders placed during sale or promotional periods such as Black Friday / Boxing Day Sale cannot be cancelled once placed.

Duties & Taxes

Domestic Orders (Australia & NZ)

All product prices listed on the site are inclusive of a goods and services tax.

International Orders

Please be aware that International Orders may incur customs/ import duty fees, or additional taxes when your order arrives. It is the customer's responsibility to pay these additional costs. Please Note: Any duties and taxes paid are not eligible to be reimbursed by Chikabonita.

If you choose not to accept your delivery, or pay these fees, and your order is sent back to Chikabonita the additional shipping costs of $69AUD will be deducted from your final refund .

For further information on potential import fees, please contact your local customs office prior to placing order.

All product prices listed on the site are inclusive of a gst.

If you have any more questions, please contact us.